How to Manage Subscription
Manage Your Tea Subscription
Your Chafolio tea subscription is fully flexible. You can add teas, change delivery timing, pause for vacations, swap flavors, or update your payment and address at any time.
You stay in complete control.
How to Access Your Tea Subscription
You can manage your subscription in three ways:
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Direct link
https://www.chafolio.com/apps/subscriptions#/subscriptions/list -
From the website footer
Scroll to the bottom of any page and click Manage Subscription -
From your account
Go to My Account → Subscriptions
Important notes:
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You must be signed in to manage your subscription.
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If you can’t log in, use the Reset Password option.
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If you’re still having trouble, contact us at hello@chafolio.com and we’ll help you access your account.
Core Subscription Controls (Most Used)
These are the actions most customers use day to day.
1. Change Tea Delivery Frequency
Change how often your tea ships.
Where:
Subscription → Edit Frequency
Options you may see:
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Every 2 Weeks
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Every 4 Weeks
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Every 6 Weeks
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Every 8 Weeks
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Every 10 Weeks
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Every 3 Months
Useful for:
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Drinking more or less tea
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Adjusting based on how fast you finish your current supply
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Matching your routine
Pro tip:
Every 4 weeks is the most common option for steady tea drinkers. Every 6–8 weeks is great if you rotate teas.
2. Skip a Tea Delivery
Skip your next shipment without canceling your subscription.
Where:
Subscription → Skip Order
Useful for:
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You still have tea left
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You’re traveling soon
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You just received another tea order
Your subscription stays active and future deliveries remain scheduled.
3. Pause Your Tea Subscription
Temporarily stop all shipments.
Where:
Subscription → Pause Subscription
Useful for:
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Vacations
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Long travel
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Taking a break from deliveries
You won’t be charged while paused. You can resume anytime.
4. Resume Subscription
Restart a paused subscription.
Where:
Subscription → Resume Subscription
Useful for:
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When you’re ready to start receiving tea again
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After a pause for vacation or travel
Your original pricing and discount are preserved.
Tea Customization
Personalize what you receive.
5. Add Tea to Your Subscription
Add additional teas to your upcoming orders.
Where:
Subscription → Add Products
Useful for:
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Trying new teas
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Building variety into your box
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Gifting tea to someone else
Each added tea becomes part of your recurring delivery.
6. Swap Tea for a Different Tea
Replace your current tea with a different one.
Where:
Subscription → Swap Product
Useful for:
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Trying new flavors
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Seasonal changes
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Exploring different tea types
This keeps your subscription active while changing the tea itself.
Account & Billing Management
These keep your deliveries smooth and accurate.
7. Change Payment Method
Update your card or payment option.
Where:
Subscription → Payment Details → Edit
Useful for:
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New credit card
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Expired card
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Switching payment methods
This prevents failed payments and delayed shipments.
8. Change Shipping Address
Update where your tea is delivered.
Where:
Subscription → Shipping Details → Edit
Useful for:
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Moving
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Sending tea to a new location
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Temporary stays
Make sure to update before your next scheduled order.
Cancellation
9. Cancel Tea Subscription
Permanently stop your subscription.
Where:
Subscription → Cancel Subscription
Important:
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Canceling ends your recurring deliveries.
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Your subscription discount will be removed.
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Discounts are not guaranteed to be available again in the future.
We recommend:
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Pausing instead of canceling if you just need a break.
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Skipping deliveries if you only need a short delay.
Best Practices
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Use Skip for short delays
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Use Pause for longer breaks
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Use Swap to explore new teas
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Change frequency instead of canceling when possible
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Always update address and payment before your next billing date
Your subscription is meant to feel effortless, flexible, and personalized.